Frequently Asked Questions (FAQs) – Seenan
We want to ensure you have a seamless shopping experience with Seenan. Below are answers to common questions about our shipping, returns, and refund policies.
Shipping FAQs
All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
We ship using trusted carriers like FedEx and UPS to ensure safe and timely delivery.
Yes! We provide free shipping on all orders, with no extra charges.
We currently ship to the United Kingdom.
- United Kingdom: Estimated delivery time is 10-13 business days.
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery progress.
For orders shipped to the United Kingdom, any customs, duties, and taxes are the customer's responsibility.
Seenan is not responsible for lost or stolen packages. If this happens, we recommend contacting the shipping carrier directly for assistance.
If you need to update your address, contact us immediately. However, we cannot guarantee changes once the order has been shipped.
Returns & Refunds FAQs
We accept returns within 30 days of delivery, provided that:
- The item is in new, unused condition.
- It is returned in its original packaging.
- You have proof of purchase.
To request a return, follow these steps:
- Fill out the Contact Form on our Contact Us page.
- Provide the following details:
- Order ID
- Full Name
- Email Address
- Phone Number
- Attach clear pictures of the item (if applicable).
- Our team will review your request and, if approved, we will send you a shipping label.
- Pack the item securely, attach the shipping label, and ship it back to us.
No, we do not charge any restocking fees.
If your item is defective or damaged, you are eligible for a full refund or replacement at no extra cost. Please contact us within 30 days of receiving the product.
Once we receive your returned item, our team will inspect it and notify you about the refund status. If approved, refunds are processed within 2-3 business days and credited to your original payment method (PayPal).
Yes, as long as the item is unused, in original packaging, and returned within 30 days.
For any inquiries, please reach out to our customer support team:
📞 Phone: +447723939942
📧 Email: Support@seenan.co.uk
At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return it and place a new order.
If your order has not been shipped yet, you can request a cancellation. Once shipped, cancellations are not possible, but you can request a return after receiving the item.
Yes! We will send you timely notifications via email regarding the status of your return and refund.
